Welcome to the Oaks Surgery

The Oaks Partnershp will be closed for staff training on the afternoon of Thursday 19th May, from 1pm until the end of the day.  We shall reopen as usual on Friday 20th May.  Please call NHS 111 or visit 111.nhs.uk if medical help is required whilst we are closed.  For more information for what to do if we are closed visit our Opening Hours page.

Aside from this training afternoon, The Oaks Partnership is very much OPEN.  Please do contact the surgery by telephone for medical care; we are providing a telephone / video triage service for patients in the first instance; however, if the clinician feels it appropriate patients will be invited in for a face to face consultation, provided they are free of COVID-19 symptoms.  Most of our appointments are book on the day and can be booked in the morning from 8am and in the afternoon from 2pm.  Our nursing appointments, routine immunisation clinics, diabetic reviews and other clinics continue as face to face appointments and are bookable in advance.   

Patients are also encouraged to use eConsult, our new online way of contacting the practice for medical and administrative assistance.  eConsult may be used to arrange a telephone appointment or for advice or self-help information.  Patients using this online service will find that their requests are forwarded to the practice where appropriate.  They will then be contacted by a member of the medical team.  If appropriate, necessary and safe to do so, they may be offered a telephone triage appointment, followed by an appointment to be seen face to face by a clinician at the surgery.  Please click on the eConsult button below to gain access to this online option, which is also accessible via the NHS App. 

If you need medical help you should still contact your GP Practice by telephone, or if we are not open, please use NHS 111 Online or Call 111.  If you are told to go to hospital it is important that you go to hospital.  

Exciting times ahead for The Oaks Partnership and Cedars Surgery

Community Pharmacy Consultation Service

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

Now, if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.  We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

Face Coverings to Remain in GP Practices

Masks and social distancing rules will remain mandatory in all healthcare settings.

Public Health England’s (PHE) infection prevention control guidelines and hospital visiting guidance are set to remain in place for staff and visitors.  

We still require anyone visiting the practice to wear a mask, use hand saniitiser and observe the 2m rule.

Covid rates in our area are still high.  This is for the benefit of the whole practice population - we can only deliver health care services if we have staff to do so.  By the very nature of what we do we often have very vulnerable people in the building and as a community we feel it is our duty to protect them as best we can.

As a practice we would like to say a big thank you to our patients for adhering to these requests over the last two years as we have had a very high percentage of patients complying with no issues what so ever.  As soon as we feel we can we will relax these rules but hope you understand the need to continue in the surgery for now.

Information on Repeat Medication ordering

Please download the NHS APP, or other medical apps such as Patient Access, to arrange your repeat medication.  You can request medication repeats even when we are closed this way.

For prescription queries, the Oaks now has a dedicated telephone number, which may be accessed from 9am to 1pm each day on 01322 619909. 

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