Welcome to the Oaks Surgery

On the afternoon of Thursday 22nd November 2022, we are closed for staff training from 1pm until the end of the day.  Please refer to our Opening Hours tab and what to do when we are closed if you need urgent medical assistance.

Aside from the afternoon of 22nd November, the Oaks Partnership is very much OPEN.  Please do contact the surgery by telephone for medical care; we are providing a telephone / video triage service for patients in the first instance requiring GP appointments; however, if the clinician feels it appropriate patients will be invited in for a face to face consultation, provided they are free of COVID-19 symptoms.  Most of our appointments are book on the day and can be booked in the morning from 8am and in the afternoon from 2pm.  Our nursing appointments, routine immunisation clinics, diabetic reviews and other clinics are face to face appointments and are bookable in advance.   

Patients are also encouraged to use eConsult, our new online way of contacting the practice for medical and administrative assistance.  eConsult may be used to arrange a telephone appointment or for advice or self-help information.  Patients using this online service will find that their requests are forwarded to the practice where appropriate.  They will then be contacted by a member of the medical team.  If appropriate, necessary and safe to do so, they may be offered a telephone triage appointment, followed by an appointment to be seen face to face by a clinician at the surgery.  Please click on the eConsult button below to gain access to this online option, which is also accessible via the NHS App. 

If you need medical help you should still contact your GP Practice by telephone, or if we are not open, please use NHS 111 Online or Call 111.  If you are told to go to hospital it is important that you go to hospital.  

Notification to patients for the digitisation of Lloyd George records

From the 21st July 2022, The Oaks Partnership will be conducting a project to digitise all of our historic paper based patient medical records commonly known as Lloyd George medical records.   Digitising these records will enable better utilisation of practice space, increase security as well as making the full patient record easily accessible at the point of care to clinical staff within the practice.

On completion of the digitisation process, paper based records will be securely destroyed.  The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.

During this process we will not be able to complete subject access requests or give access to paper based patient records for requests from insurance companies or solicitors.

Changes to guidance on Face Coverings in GP Practices

Masks are no longer mandatory in some healthcare settings.  As a practice we would like to say a big thank you to our patients over the past months in adhering to face mask wearing whilst at the practice.  You may continue to do so if it is your preference.  We ask patients who attend with respiratory symptoms to continue to wear them; along with any vulnerable/immunosuppressed patients, who we will seat away from the main waiting room.

We will soon be saying a fond farewell to Dr Finn

We will, this month, say an exceptionally fond farewell to Dr Finn, who will be leaving on Wednesday 16th November.  The Oaks are so sorry to see her leave and we know that patients will feel the same.  

Exciting times ahead for The Oaks Partnership and Cedars Surgery

Community Pharmacy Consultation Service

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

Now, if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.  We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

Information on Repeat Medication ordering

Please download the NHS APP, or other medical apps such as Patient Access, to arrange your repeat medication.  You can request medication repeats even when we are closed this way.

For prescription queries, the Oaks now has a dedicated telephone number, which may be accessed from 9am to 1pm each day on 01322 619909. 

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