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Welcome to the Oaks Surgery

Patient and Visitor Notice

 As advised by the UK Health Security Agency (UKHSA) this week, we kindly request that anyone visiting the surgery who has symptoms of a respiratory infection wears a face covering whilst in the building.

This will help protect vulnerable patients and staff and will also help to ease pressure on the wider healthcare system.

 We apologise for any inconvenience but thank you in advance for your support and understanding.

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Due to intense pressure and significant demand for appointments, we may take longer than normal to respond to your queries, and we recognise many patients are waiting far longer than we would like. With this in mind, we ask that you continue to do everything you can to consider all the avenues to seek help stop, think and choose. In addition, to enable our practice to manage urgent demand and to allow a recovery period, we may at times need to pause access to e-consults

Notification to patients for the digitisation of Lloyd George records

From the 21st July 2022, The Oaks Partnership will be conducting a project to digitise all of our historic paper based patient medical records commonly known as Lloyd George medical records.   Digitising these records will enable better utilisation of practice space, increase security as well as making the full patient record easily accessible at the point of care to clinical staff within the practice.

On completion of the digitisation process, paper based records will be securely destroyed.  The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.

During this process we will not be able to complete subject access requests or give access to paper based patient records for requests from insurance companies or solicitors.

Changes to guidance on Face Coverings in GP Practices

Masks are no longer mandatory in some healthcare settings.  As a practice we would like to say a big thank you to our patients over the past months in adhering to face mask wearing whilst at the practice.  You may continue to do so if it is your preference.  We ask patients who attend with respiratory symptoms to continue to wear them; along with any vulnerable/immunosuppressed patients, who we will seat away from the main waiting room.

Welcome to Dr Quratulain and Dr Raveendra

We recently welcomed Dr Quratulain to the practice and will also be welcoming Dr Raveendra later in the month

Exciting times ahead for The Oaks Partnership and Cedars Surgery

Community Pharmacy Consultation Service

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

Now, if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.  We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

Information on Repeat Medication ordering

Please download the NHS APP, or other medical apps such as Patient Access, to arrange your repeat medication.  You can request medication repeats even when we are closed this way.

For prescription queries, the Oaks now has a dedicated telephone number, which may be accessed from 9am to 1pm each day on 01322 619909. 

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