Opening Hours

The Oaks Surgery

Mon 6 Dec
08:00 - 18:30
Tue 7 Dec
08:00 - 18:30
Wed 8 Dec
08:00 - 18:30
Thu 9 Dec
08:00 - 18:30
Fri 10 Dec
08:00 - 18:30
Sat 11 Dec

When We Are Closed

If you need medical help outside of our normal surgery hours please use NHS 111 Online or Call 111.  A triage nurse will assess your situation and take appropriate action. This could simply be by offering advice or where necessary by making arrangements for you to be seen by a doctor.  Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.  If you are told to go to hospital it is important that you go to hospital.  

When the surgery is closed (18:30 – 08:00 weekdays and all day Saturdays, Sundays) an out of hours service is provided by UC24, which can be accessed via NHS 111.

The Minor Injury Unit at Gravesham Community Hospital, Gravesend, remains open for urgent minor injuries and some minor illnesses.

Further information is available on the NHS Kent and Medway Clinical Commissioning Group website.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

In addition to weekend and bank holiday closures, there are regular academic half day training sessions for surgery staff provided by our CCG.  When these take place there will be no clincal cover at the surgery and patients will be asked to call NHS 111 if they require urgent medical assistance that cannot wait until the next day.  Our next half day training session is planned for Tuesday 18th May 2021.

Extended Opening Hours

The Oaks offers early morning and late evening pre-bookable appointments.

Appointments are available from 07:10 to 07:50 and 18:30 to 20:00 on certain days of the week and may be booked up to 2 weeks in advance.

Please see our Regular Surgery Timetable for more details.

If you would like one of these appointments please ask appointments reception staff.

The surgery will not be open for any other purpose during this hour. If you wish to book an appointment, collect a prescription or raise any other query you will need to contact the surgery during normal opening hours.

Extended Access Hubs

We provide access to other HUB sites for patients to book evening, weekend and bank holiday appointments.

Patients may book appointments with GPs in Dartford, Gravesham and Swanley (although currently the Swanley HUBs are not operating during the COVID pandemic).  These HUBs are located across the three areas and give patients the opportunity to have an appointment at a time to suit them. 

Appointments (which are currently telephone based), until 20:00m Monday to Friday, and on Saturdays, Sundays and bank holidays, may be booked in advance during practice opening hours.

The HUB appointments are usually available at The Oaks on Mondays, (although this is not available currently due to the pandemic) but when attending other HUBs the health professionals treating you will be able to see your full medical records, providing consent is given.  In addition to the Monday HUB at The Oaks, the extended service will be available at White Horse Surgery, Northfleet, Temple Hill Surgery, Dartford, and The Cedars Surgery, Swanley. These appointments are for non-urgent routine care. If you need medical assistance when your practice is closed, call NHS 111.

Please ask reception for further details.

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.