Please call NHS 111 if you need medical help when this practice is closed. The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone. Please don’t waste time going to the wrong place – phone NHS 111 first.
NHS 111 is available 24 hours a day, seven-days-a-week. Just call 111or go online: 111.nhs.uk
NHS 111, available by phone or online at 111.nhs.uk, is able to provide self-care advice or signpost to the most appropriate service, including a community pharmacy and urgent treatment centre (UTC).
In addtion, you can use the following Kent and Medway website for more information on healthcare options available to you - find out more, including opening hours for local pharmacies along with a map for easy reference:
The Minor Injury Unit at Gravesham Community Hospital, Gravesend, remains open for urgent minor injuries and some minor illnesses.
Further information is available on the NHS Kent and Medway Clinical Commissioning Group website.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
In addition to weekend and bank holiday closures, there are regular academic half day training sessions for surgery staff provided by our CCG. When these take place there will be no clincal cover at the surgery and patients will be asked to call NHS 111 if they require urgent medical assistance that cannot wait until the next day. Our next half day training session is planned for Tuesday 18th May 2021.
The Oaks offers early morning and late evening pre-bookable appointments.
Appointments are available from 07:10 to 07:50 and 18:30 to 20:00 on certain days of the week and may be booked up to 2 weeks in advance.
Please see our Regular Surgery Timetable for more details.
If you would like one of these appointments please ask appointments reception staff.
The surgery will not be open for any other purpose during this hour. If you wish to book an appointment, collect a prescription or raise any other query you will need to contact the surgery during normal opening hours.
We provide access to other HUB sites for patients to book evening, weekend and bank holiday appointments.
Patients may book appointments with GPs in Dartford, Gravesham and Swanley (although currently the Swanley HUBs are not operating during the COVID pandemic). These HUBs are located across the three areas and give patients the opportunity to have an appointment at a time to suit them.
Appointments (which are currently telephone based), until 20:00m Monday to Friday, and on Saturdays, Sundays and bank holidays, may be booked in advance during practice opening hours.
The HUB appointments are usually available at The Oaks on Mondays, (although this is not available currently due to the pandemic) but when attending other HUBs the health professionals treating you will be able to see your full medical records, providing consent is given. In addition to the Monday HUB at The Oaks, the extended service will be available at White Horse Surgery, Northfleet, Temple Hill Surgery, Dartford, and The Cedars Surgery, Swanley. These appointments are for non-urgent routine care. If you need medical assistance when your practice is closed, call NHS 111.
Please ask reception for further details.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
Get NHS advice about COVID-19, including symptoms, testing, vaccination and staying at home.
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Advice about how to look after yourself at home if you have COVID-19 or symptoms of COVID-19, and read about treatments for COVID-19.
Advice for people at higher risk from COVID-19, including people with health conditions and pregnant women.
Advice about what you can do to reduce your risk of catching and spreading COVID-19.
Find out about the long-term effects COVID-19 can sometimes have and what help is available.
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
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